We build smart systems that handle the repetitive work burying your team. So you can spend your time with your customers.
Lease renewal query classified, reply drafted in your tone, ready for your review.
New patient enquiry via website. Availability checked, confirmation sent.
Instagram DM asking about availability. Personalised response drafted in your voice.
Overdue payment detected. Polite follow-up sent with payment link attached.
Application received, details extracted, shortlist updated. Recruiter notified.
Client documents filed, CRM updated, team notified. Zero manual entry.
Complex legal query flagged as urgent, routed to senior partner for review.
Post-consultation check-in. Feedback collected, next steps confirmed.
Lease renewal query classified, reply drafted in your tone, ready for your review.
New patient enquiry via website. Availability checked, confirmation sent.
Instagram DM asking about availability. Personalised response drafted in your voice.
Overdue payment detected. Polite follow-up sent with payment link attached.
Application received, details extracted, shortlist updated. Recruiter notified.
Client documents filed, CRM updated, team notified. Zero manual entry.
Complex legal query flagged as urgent, routed to senior partner for review.
Post-consultation check-in. Feedback collected, next steps confirmed.
Zapier
Claude
OpenAI
Gemini
Airtable
n8n
SharePoint
Outlook
Google Drive
Google Workspace
Instagram
Microsoft Teams
Zapier
Claude
OpenAI
Gemini
Airtable
n8n
SharePoint
Outlook
Google Drive
Google Workspace
Instagram
Microsoft Teams
Every business has processes the team does on autopilot because "that's just how we do things." We build systems that take care of them.
Handling incoming messages across email, web forms, and social media. Drafting replies in your voice, routing the important stuff, making sure nothing gets missed.
Data entry, filing, chasing, scheduling. The tasks your team repeats every day, taken care of automatically so they happen without anyone having to think about them.
Faster responses, consistent follow-ups, nothing falling through the cracks. Your clients get the experience of a much bigger firm, without you needing to be one.
For regulated industries, every system comes with guardrails from day one. Client data stays where it should, and nothing oversteps professional boundaries.
This isn't magic. It's a thoughtful approach to making your business run better.
Sometimes the answer is "you don't need this." We only build where it genuinely solves the problem better than the alternative.
Every system starts supervised. It does the work, you review it. Nothing reaches your clients without your approval.
Everything we make handles real clients and real edge cases. Then we stick around to keep it running and improving.
30 minutes. We review your operations, spot the bottlenecks, and tell you honestly what we can and can't do.
We design and build your system. You're involved at every stage. Nothing goes live until you've tested it.
Ongoing monitoring, improvements, and someone to call. We stay on as your business evolves.
The problem
Zara runs a permanent jewellery studio and was spending hours every day replying to customer messages across Instagram, her website, and email. All manually, often late into the evening. It was the biggest thing stopping her from focusing on growing the business.
What we built
A system that reads incoming enquiries across all three channels, understands what the customer needs, and drafts a reply in Zara's voice. Every draft goes to Zara for a quick review before it's sent.
The result
Customers hear back faster. Zara has her evenings back. And the replies are so consistent that customers can't tell the difference.
The problem
Two directors at a regulated accountancy firm were drowning in email. Hundreds of messages every week, many needing similar responses, with important client requests getting buried in the noise.
What we built
A system that reads every incoming email, classifies it, drafts a reply in the director's tone, and escalates anything urgent. Designed with strict guardrails so it never gives tax or financial advice, and every draft is reviewed by a director before it goes out.
The result
Faster response times. Fewer missed messages. And both directors freed up to spend their time on advisory work and client relationships.
I've spent 15 years building and running technology for large organisations. From writing code myself through to leading global teams and setting up entire practices around making businesses run better.
The thing I kept noticing is that growing businesses have never had access to the same tools. They're stuck doing things manually that bigger companies sorted out years ago. That's the gap I wanted to close.
Based in Edinburgh. I build every system personally.
Free 30-minute call. No jargon. No obligation.
Book a callIf your team spends more time operating than growing, we should talk.
No. If you can explain your business over a coffee, that's all we need.
Typical builds run £2,000 to £5,000, with ongoing support from £300/month. Clear quote after the discovery call.
2 to 4 weeks. Supervised mode first, so you see it working before clients do.
Yes. Built around how you actually communicate. Not a template.
You approve everything before it goes out. Even after go-live, we build in safeguards.
Processed securely. Never used to train AI models.
It used to be. Now the same tools are accessible to every business. Someone just needs to put them together properly.
That's what the call is for. Honest assessment, no hard sell.
Free 30-minute discovery call. No jargon. No obligation.
Book your free call